Summary:
Contemporary City Oasis Home by Cosmo.
Dignified and luxurious, a contemporary oasis Home in Collingwood enriched with 7th floor views of Melbourne and gives guests city living experience.
The Space:
A fully furnished open planned style one-bedroom apartment includes premium linen and and deluxe toiletries. A well equipped kitchen and dedicated office space is available for use during your stay. Boutique stays are a rarity in Collingwood and you won't find many at this price.
Our one bedroom features a premium queen size bed and a large wardrobe with bedside tables and lamps with block out blinds for a comfortable sleep.
This modern apartment has everything a refined traveller might need, just a 5 minute walk to public transport towards the heart of Melbourne's CBD.
Guest Access:
As a guest you will have access to the entire apartment with linen, towels, hairdryer, ironing facilities, washing machine and dryer at no additional cost.
Bathroom amenities provided include Shampoo, Conditioner, Body Wash.
Kitchen cooking essentials provided include, Tea, Coffee, Sugar, Oil and Salt & Pepper.
Keys are accessible from an electronic lockbox on location. Check-in is available any time after 3:00pm on the day of check-in. Check-out is 10:00am.
Other Things to Note:
OCCUPANT POLICY
Thanks for staying with Cosmo, we will do everything we can to make your stay one to remember. To help us do this, we must ask a few things from you too.
We have a legal responsibility to uphold for our clients, who own the property you are staying in. Please respect these conditions, otherwise we may be forced to take further action in line with the law, and our booking terms.
1) Prohibited Activity
- All Guests must comply with all house rules and any other instructions from Cosmo during their stay. Parties are - strictly prohibited during your stay. Events, functions or visitors can be permitted upon prior request on initial
booking. Extra fees apply.
- Excessive noise is prohibited at all times and may result in termination of the Accommodation Agreement,
eviction, extra charges or deduction of the Security Deposit.
- Guests are reminded that smoking is not permitted inside the property. Cigarette butts must be disposed of
properly and not thrown on property grounds. Failure to do so will result in a deduction from the security
deposit.
2) Residence
- Guests must notify Cosmo of any disputes or complaints from neighbours as soon as reasonably practicable.
- Guests are fully responsible for the safety and security of their guests/children at all times, as well as any -
disturbance caused to other residents in the neighbourhood. Guests must notify Cosmo of any disputes or
complaints from neighbours as soon as possible.
- Guests must keep noise to a minimum as not to disturb the occupants of neighbouring properties – especially
during night-time hours (e.g. 11 pm – 8 am), and upon arrival and departure.
Any small gathering must comply with other rules set regarding Noise, the Neighbourhood and Visitor numbers.
3) Departure
- Your assistance in leaving the property clean and tidy with all cookware, cutlery and utensils washed and put
away is much appreciated.
- Please note that we will charge additional cleaning fees should you choose to leave the property in an unclean or
untidy manner. Do not leave any food or drinks in the refrigerator when vacating the property. Please clean up
all kitchenware, place in dishwasher and start cycle when leaving.
- Tenants must place council garbage, recycling, general waste, and green waste bins for collection on relevant
nights. (We will let you know).
- Please ensure that you secure and lock all windows and doors whenever you are not on the property. Any losses
or damage caused by leaving the property unsecured may result in extra fees. Please ensure the all lights are off
and keys are left in the lockbox when vacating the property.
4) Cancellations
- Please ensure cancellations are made within our cancellation period, otherwise guests will not be able to receive
a full refund on their booking.
- Cosmo reserves the right to retain fees on cancellation and offer travel credit for any Cosmo properties at a later
date if a cancellation is made after the cancellation period.
- Guests who redeem Cosmo travel credit are subject to future availability and price, Cosmo is not required to
facilitate guests if it is not viable. Please note when rebooking in busier period's guests may be required to pay a
difference in accommodation fare.
- Guests discretion is advised when booking at any of our listed properties in regards to COVID-19. If a guest is a
close contact, tests positive or has reason to believe they are infectious due to symptoms or visiting an exposure
site, they must notify us and cancel their booking. Our standard cancellation policy period still applies.
5) Damages, missing items or unexpected cleaning
- All breakage and damages must be reported to the agent -
[email protected] or (03) 7035 5800. Failure to
report them will likely result in a penalty deduction from the security deposit. No contents are to be removed
from the property. Penalties apply if an item/s is taken and not returned.
- To avoid Damages and Breakages, no furniture or contents are to be moved from one room to another without
prior agreement.
6) Pets
- Strictly no pets at this property.
7) Cleaning
- If there is a cleaning issue upon arrival, please contact our Guest Support via the booking channel,
[email protected] or (03) 7064 9360 for immediate assistance.
- Photos will be required if you wish to claim reimbursement for any cleaning issues, without evidence,
compensation cannot be made.
- Guests are only permitted to use the beds included in their booking, any additional beds used will incur
additional fees due to added cleaning and linen. To avoid this, please ensure guests read through the terms of
booking and notify our support team if they wish to use an additional bed.
To view on our website, visit https://cosmogroup.io/legal/occupant
Interaction with Guests:
We respect the privacy of our guests and ensure a contactless check-in. However, if you have any trouble with your check-in or any other issues/inquiries during your stay, our Guest Support team is around to help.
Guest Support hours are available via message from:
9am - 9pm Monday to Friday
10am - 5pm Saturday and Sunday
In the case of an emergency you may call our Guest Support line (03) 7064 9360 or visit our website https://cosmogroup.io/contact for more information.
Calling this line after hours could result in additional charges.
